The City Bikes are available for unlock between 5 am and 1 am. You can park in a station at any time. Enjoy!
With your smartphone
Use the Oslo City Bike app to see the location of available bikes at any given moment. This is available on both iPhone and Android.
Go through these simple steps while being close to a station in order to unlock a bike:
1. See to that the station shown in the app, is the station you're at (if you're placed at another location, check out this guide)
2. Press Unlock bike
3. The app will show you which of the locks you'll recieve the bike from
4. Lift the bicycle out of the station.
When locking a bike there are five steps to go through to make sure the bike gets locked:
1. Check if the light next to the lock is blinking red before delivering the bike. If it is, it won't lock the bike correctly
2. If the light next to the lock aren't blinking red, you can use the lock
3. Put the bike in the lock, and wait for up to 10 seconds.
4. Wait until the the light next to the lock stops blinking, then try to pull the bike out of the lock
5. Check for a confirmation in the app on your iPhone or Android
No, entering your mobile number and verification code is only to confirm who you are. The payment is by payment card (Visa or MasterCard).
Lucky you! Redeem your value code here on the web site or in the app, and follow the steps.
No.
No, its not possible to track the bikes unless they are in a station.
You can find this in our app or in the station map. In our app you can also see the real-time status of our stations.
The app for planning, real-time info and unlocking bikes can be downloaded for iPhone or Android.
No, you can register and unlock a bike with a foreign number. The only thing you have to do is to manually select your country code.
With our business solution you can create and distribute subscriptions freely, in form of value codes. Each subscription is for personal use for the recepient. Go to oslo.no/en/business for more info.
We're close to finishing building the scheme, and will focus on building already planned stations.
Sometimes it takes a few minutes before the SMS code comes through. Wait and retry if you experience problems.
The purpose of the SMS code is to verify that it’s you.
Follow us on Facebook for updates on what’s going on.
If you have an active 365-day pass, 30-day subscription, or "Discover Oslo" pass, it costs 2.50 NOK per minute for an electric city bike, with the first two minutes included. A single ride costs 25 NOK + 2.50 NOK per minute, with the first five minutes included.
When you are near a station, you can unlock a bike in 5 steps:
1.Check that you are standing at the station shown in the app (if you get a different station, check out this guide)
2. Select the bicycle type by pressing the icon for electric bicycle.
3. Press Unlock (E-bike)
4. The app shows you which lock to take the bike out from
5. Take the bike out
When parking an electric city bike, there are six steps to follow:
1. Check that the cross next to the lock is not showing a red light before placing the bike in it. If it shows a red light, it is a defective lock and will not register the bike.
2. If there is no light next to the lock, you can use it.
3. Insert the nose of the bike firmly into the lock and wait a few seconds; it can take up to 10 seconds.
4. The electric bikes are heavy, and it can be challenging to position the nose correctly in the lock. A tip is to lift the bike by the handlebars while holding the bike between your legs.
5. If the bike still does not lock, try lifting the rear wheel.
6. Always check the app for confirmation that the bike has been registered as returned.
At any Oslo City Bike station, but not necessarily in every lock. We know that some stations and locks can be difficult to park the bike in. If you can't lift the bike into a lock, try one that looks taller. If there are stations or locks that are difficult to park in, we appreciate it if you report it via this form.
No, not yet. Always park the bike in a station and check for confirmation of delivery in the app.
You can ride as far as you want, but city bikes should not be used in forests, on trails, or off-road. You pay per minute you ride.
You can ride for a maximum of 8 hours, and you pay per minute.
You can see the battery percentage in the app. The bikes will be locked to the station when the battery is below a certain percentage.
The electric city bikes have a GPS that regularly sends signals. If your bike gets lost while you are riding, you must immediately contact the customer service center. If it is not possible to find the bicycle, and it has been missing for more than 14 days, you will receive an invoice with a compensation claim of 15,000 NOK for the electric bicycle.
Yes, the e-bikes have a GPS that regularly sends the bike's position. Read our Processing of Personal Data for more information on what we do with your data.
While riding:
After the ride:
Our bikes do not have a display on the handlebars. To check the battery level, you need to look in the app or press the small button on the battery.
No. We have chosen a level we believe is suitable for Oslo but will consider this after the bikes have been in use for a while.
Not planned for yet.
The bike weighs 30 kg, making it significantly heavier than our manual bikes.
The bike can carry 95 kg.
A fully charged bike should be able to ride about 70 km.
You can find this in our app or on our website map.
By autumn 2024, there will be around 200 bikes available, but we plan to increase this number going forward.
Contact us via the chat on our website or in the app. You can also email us at post@oslobysykkel.no. You can also call us at 915 89 700 on weekdays between 8-17. Note: We are closed on public holidays.