When can I start cycling?

The City Bikes are available for unlock between 5 am and 1 am. You can park in a station at any time. Enjoy!

How do I unlock a bike?

With your smartphone
Use the Oslo City Bike app to see the location of available bikes at any given moment. This is available on both iPhone and Android.

Go through these simple steps while being close to a station in order to unlock a bike:

1. See to that the station shown in the app, is the station you're at (if you're placed at another location, check out this guide)

2. Press Unlock bike

3. The app will show you which of the locks you'll recieve the bike from

4. Lift the bicycle out of the station.

How do I park a bike?

When locking a bike there are five steps to go through to make sure the bike gets locked:

1. Check if the light next to the lock is blinking red before delivering the bike. If it is, it won't lock the bike correctly

2. If the light next to the lock aren't blinking red, you can use the lock

3. Put the bike in the lock, and wait for up to 10 seconds.

4. Wait until the the light next to the lock stops blinking, then try to pull the bike out of the lock

5. Check for a confirmation in the app on your iPhone or Android

Do I have to pay with my smartphone?

No, entering your mobile number and verification code is only to confirm who you are. The payment is by payment card (Visa or MasterCard).

I have received a gift card. How do I get started?

Lucky you! Redeem your value code here on the web site or in the app, and follow the steps.

Are the bikes electric?


Do the bikes have GPS-tracking?

No, its not possible to track the bikes unless they are in a station.

How do I locate the closest bike station?

You can find this in our app or in the station map. In our app you can also see the real-time status of our stations.

Which app should I use?

The app for planning, real-time info and unlocking bikes can be downloaded for iPhone or Android.

Do I need a Norwegian mobile number?

No, you can register and unlock a bike with a foreign number. The only thing you have to do is to manually select your country code.

Can we order a season card for our business?

With our business solution you can create and distribute subscriptions freely, in form of value codes. Each subscription is for personal use for the recepient. Go to oslo.no/en/business for more info.

I'd like to suggest a new station location

We're close to finishing building the scheme, and will focus on building already planned stations.

Why didn’t I receive a code by SMS?

Sometimes it takes a few minutes before the SMS code comes through. Wait and retry if you experience problems.

The purpose of the SMS code is to verify that it’s you.

How can I keep up to date?

Follow us on Facebook for updates on what’s going on.

I have further questions!

Send us a message here on this page or in the app. You may also send an email to post@oslobysykkel.no We love hearing from you and will answer you as fast as we can!