Terms and Conditions 2018
Oslo City Bike is developed and operated by Urban Infrastructure Partner AS (UIP), in cooperation with Oslo Municipality. To start using the bikes, you must buy a subscription, and register with a valid telephone number. The service works as described as described in About Oslo City Bike. By this, you enter into an agreement with UIP which is subject to the following terms and conditions for purchase, use and privacy:
1.1 You must be over 18 years of age, or have turned 15 and have authorization from guardians, to use Oslo City Bikes.
1.2 The seasonal subscription is personal and cannot be transferred to others.
1.3 A subscription received as a value code cannot be traded for cash, please see our Value code Terms and Conditions.
1.4 A subscription cannot be returned or cancelled after purchase, and you agree that this agreement is fulfilled by both parts so that the rules about withdrawal after remote sales of financial services is not applicable. For more information, see Law on Information and Withdrawal after remote sales and sales outside of fixed business premises (Consumer law) (implementing EU Directive 2011/83/EU on consumer rights) (Chapter 1, Section 2). (Only in Norwegian)
2.1 You are responsible to add and update your personal information on your profile.
2.2 You are responsible for biking carefully and for complying to current traffic rules. You are also personally responsible if you inflict damage on yourself or others while using the city bikes.
2.3 You are personally responsible for the city bike. You should therefor not lend your bike to others, or entrust them with your subscription, user account or personal code. If you lose or get your phone stolen, or punch the wrong telephone number when using sms code to unlock a bike, let us know immediately at firstname.lastname@example.org
2.4 The bikes are installed in a good condition and are frequently controlled and maintained, but it may still be possible to find a defect bike in the rack. You are personally responsible to check if the bike is in proper condition before you use it. We ask you to contact us through the app, Facebook or email email@example.com if you discover any faults on the bike you have just checked out. You’ll be of great help for all the city's bikers.
2.5 You can use the city bike for up to 45 minutes, before it has to be returned to a rack. If you choose to use the bike for a longer period you will be charged for the overused period according to the price model described on our homepage. If you abuse your subscription, UIP can terminate your subscription permanently.
2.6 The city bikes cannot be used outside specified areas, in the forest or off regular roads.
2.7 If you leave a city bike outside any of our racks, it’s completely at your own risk. If the bike is stolen, we will keep you liable, and you must immediately report the theft to UIP. You also commit to cooperate with UIP to fill out the police report.
2.8 After use, you must return the city bike to one of Oslo City Bike's racks. If the bike is not placed correctly, you are liable if the bike is stolen. You secure the bike by placing the bike’s nose into the rack, and a small RFID-chip will tell the system that the bike is returned. You get a conformation on the panel by the lock and in the app on your phone, but please take the time to check if the bike is looked properly.
2.9 If the bike gets lost, stolen or damaged beyond repair, and thus is not available for other members to use, you will be held liable. After 14 days you will be charged 7500 NOK. UIP will contact you before charging your credit card. If you do not have a registered credit card you will be sent an invoice. If you are under 18 years of age and have a guardian's authorization to use the city bikes, the guardian will be liable for the payment.
2.10 If you do not have a Norwegian Cell phone number, you have to leave your credit card information for security reasons.
You are not allowed to resell your subscription or value code to any third-party. Unless you have a written agreement.
Any detections of resale of the service this will be handled as a violation of terms and UIP will notify that you are banned from further use and any consequences this entails.
When you purchase an Oslo City Bike subscription, the following conditions apply with regard to storage and processing of personal data. Personal data refers to information that can be linked to you as an individual.
4.1 Registration and processing of personal information about you in accordance with the subscription terms and conditions, are subject to the provisions of the Personal Data Act. Data Owner is:
Urban Infrastructure Partner AS
4.2 Under the Personal Data Act you have the right to know the information about you that is recorded and processed, as well as the right to correct and / or cancel erroneous information. You also have the right to anytime withdraw consent to the processing of personal data, but this can only be effected when the individual piece of information is no longer necessary to carry out contractual termination of the subscription.
4.3 UIP will store the customer information that you provide in the registration form. This information is stored as long as the subscription lasts. The information is used to manage the subscription and to develop the Oslo City Bike service in the best possible way for subscribers. The information will be shared with third parties UIP work with to implement and / or develop the Oslo City Bikes service, or other services.
4.4 In addition, information about the time and place for loans and return to bicycle racks is recorded and stored in accordance with the Terms and Conditions. This information is stored as long as needed for development purposes , and in cases where it is necessary to store them longer to follow up loss and or damage to your bike.
4.5 Your credit card information is stored in secure PCI environment at our payment service provider PayEx.
The terms and conditions are valid from November 23rd. 2016. UIP is free to any time change the terms and conditions for Purchase, Use and Privacy.
If you have any questions, please contact us at firstname.lastname@example.org
Value code Terms and Conditions
Thank you for sharing the joy of biking with someone you care about! Please read our value code terms and conditions carefully before you proceed to payment.
Seller: Urban Infrastructure Partner AS (UIP), org.nr. 914 253 721. The Seller’s main activity is operation of Oslo City Bikes.
Buyer: The one who buys the value code from UIP.
5.1 Per 2018, the value of the value codes is NOK 399 for seasonal subscription and NOK 49 for 24 hour subscription. The value codes can only be used in the current season.
5.2 The Buyer receives a value code by email or SMS after the value code has been paid in full. It is the buyer's responsibility to send or pass the value code to the Receiver.
5.3 The Receiver must redeem the code and, if necessary, register as a member of Oslo City Bike on oslobysykkel.no.
5.4 The value code cannot be traded for cash.
5.5 The value code cannot be returned or cancelled after purchase, and the Buyer agrees that this agreement is fulfilled by both parts so that the rules about withdrawal after remote sales of financial services is not applicable. For more information, see Law on Information and Withdrawal after remote sales and sales outside of fixed business premises (Consumer law) (implementing EU Directive 2011/83/EU on consumer rights) (Chapter 1, Section 2). (Only in Norwegian).
The Receiver has to agree to our general terms and conditions above.
If you have any questions, please contact us at email@example.com
Updated: June 19 2018